Allied Universal Healthcare Portfolio Manager in Pittsburgh, Pennsylvania
The Healthcare Security Client/Portfolio Manager is designated as a management level professional with oversight for all security service delivery and related programs for the clients specified above. This person acts as the official representative from AUS to the Client and will work to ensure a consistent and superior level of customer service to all client facilities. This person will partner with the client's management to establish and maintain an innovative, high-quality vision for the security program.
This person is responsible for overseeing the administration, coordination, planning, development, direction and implementation of the Security Program in accordance with the contractual service delivery model.
This person is responsible for assuring areas of accountability conform to the requirements set forth in the contract, client policy and by accrediting and regulatory agencies. This person will review and act promptly to reports from such agencies.
This person is responsible for building, improving and maintaining the relationships with the client and employees; coordinating needed support services to effectively run the account to meet or exceed financial & operational goals and provide quality customer service.
This person will maintain monthly and quarterly metrics as applicable to the agreed upon key performance indicators. This person will audit the accounts to ensure compliance with contractual and regulatory obligations to include the creation and maintenance of Compliance Folders for each AUS person assigned.
Scope of Work:
Responsible for conducting and reporting outcomes of annual security program reviews.
Responsible for monitoring, reviewing and analyzing information from materials, events, or the environment, to detect or assess security related problems and report and act on each as appropriate for compliance and response.
Responsible for providing subject matter expertise in the development of client policies related to security and the security program. Responsible for monitoring and reporting effectiveness of those policies and procedures.
Responsible for providing appropriate guidance to security and facility staff as it relates to the security program.
Interfaces with client executives, physicians, and other members of the client staff as deemed appropriate.
Responsible for maintaining subject matter expertise in applicable security related subject matter.
This person will travel to individual sites on an annual basis (at a minimum) or as required due to incidents or issues at the site. Travel is estimated to be 25%.
Education and Experience :
Meet Allied Universal Security Services hiring qualifications
An associate's degree or equivalent experience is preferred.
A minimum of 5 years’ experience in a security related position in a healthcare facility is required.
A minimum of 4 years' experience in a healthcare facility at a supervisory capacity is required.
Applicants with at least four (4) years military service (honorable discharge conditions only) will weigh in the favor of applicants with similar experience.
Working knowledge of local, state and federal requirements for contracted security force in a healthcare environment is required.
Working knowledge of applicable accreditation standards and regulations impacting security programs in a healthcare environment to include: CMS; TJC and DNV Accreditation Standards; HIPAA; EMTALA; OSHA standards related to Infection Control, PPE, and providing security in a healthcare environment; and NFPA 101 and 99 standards as appropriate.
Ability to analyze problems, determine root causes, and identify and determine results oriented solutions is required.
Outstanding interpersonal and communications skills (verbal and written), to the level of effectively communicating with patients, patient families, staff members and executives; drafting policy and documenting investigations of incidents; and training staff members is required.
Experience in hiring, developing, motivating and retaining quality staff is preferred.
Previous payroll, billing and scheduling experience is required. Experience in the use of Win Team is preferred.
Ability to work in a team-oriented environment and work independently.
Ability to stand and/or walk for long periods of time.
Ability to maintain satisfactory attendance and punctuality standards.
Neat and professional appearance in accordance with set standards.
Ability to provide quality customer service with a friendly and professional demeanor.
Ability to make decisions and handle situations effectively.
Training Requirements : Must be able to successfully complete the following training courses prior to being assigned to this position. * denotes annual requirements.
Health Insurance Portability and Accountability Act (HIPAA) *
Blood-born Pathogen/Infection Control *
Emergency Medical Treatment and Active Labor Act (EMTALA)*
Security Incident Response Procedures
AUS Healthcare Security Supervisor Course
AUS Healthcare Security Manager Course
Instructor certifications as deemed appropriate
Health Screen Requirements : The following health screens must be completed prior to being assigned to a post. An * denotes annual requirements.
TB Screen *
Hepatitis B series vaccine or signed declination statement
N-95 Fit Test *
Additional vaccines and health screens as required by client contract
License and Credential Requirements :
Ability to achieve and maintain all applicable state licensing requirements
Achievement of a Certified Healthcare Protection Administrator (CHPA) certification is required within two years of assignment to the position.
License to operate a motor vehicle
Required Competencies : This position will be required to pass initial and annual competency evaluations consisting of the following topics:
Must possess and maintain a valid driver's license in the appropriate state.
Must complete and maintain all relevant certifications and course completions to include (as applicable): HIPAA, EMTALA, Use of Force, Bloodborne Pathogens/Infection Control, Fire Safety, Radiation/Hazmat Safety, Transcultural and Age Specific Competency, Infant Abduction Prevention and Newborn Safe-Haven, MRI Safety Procedures, Patient Restraints and Seclusion, De-Escalation, CPR/Basic Life Support, Selection and Use of PPE, Hand Hygiene, Workplace Violence Awareness and Prevention, Patient Watch protocols, and client specific response procedures.
Essential Functions :
Know, adhere to, and enforce standards as listed in the AUS Security Professional Employee Handbook.
Know, adhere to, and enforce standards as listed in the AUS Healthcare Standards Handbook.
Know and adhere to the site's post orders, policies and procedures.
Assure regular communication of issues or program with Client.
Handle any escalated security issues or emergency situations as required.
Develop AUS management in both technical and professional skills through performance management (coaching, counseling, disciplining, annual formal performance evaluations, recognition, etc.) as appropriate.
Monitor the completion of site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards.
Develop / maintain operational procedures and ensure site-specific OPM and post orders are always available for emergency reference by the security staff.
Take a proactive role in communicating with the client and meeting their needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction.
Capably utilize WinTeam and other programs to produce and deliver key performance indicators and relevant reports (such as Scheduling Activity, invoice aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.
Within reason, and without detriment to the primary account, this position will provide guidance to other healthcare accounts when requested.
Administer JSA's and safety programs outlining site-specific hazards for security officers on assigned shift including vehicle / driving safety as appropriate to Corporate procedures
Be prepared to participate in unemployment hearings.
Utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, Training Detail reports, etc.) that require interpretation and action for effective business management. (As required)
Enforce Allied Universal policies as outlined in the handbooks and executive memos.
Minimum Physical Requirements:
This position requires physical dexterity, and sensory perceptions corrected to normal ranges.
Moderate physical effort required, incumbent must maintain a level of physical and emotional health to cope with periods of high stress and working hours that may extend well beyond the standard work week.
Cognitive abilities must be unimpaired to deal with the intellectual demands of the position.
Ability to use adaptive equipment, if necessary, where work requires close visual and auditory attention to detail.
Movement around and through client facilities will be necessary to monitor the work of employees, the condition of facilities and equipment, response to emergent situations and events, and to attend meetings.
Must meet the physical demands to travel to site locations.
The grooming standards for this job include:
The clients identification badge will be worn at all times while on client property in accordance with client policy
Footwear worn will be closed toe and slip resistant
Facial hair will allow for proper wear of a particulate mask (N-95) at all times while on duty
CDC NIOSH Hand Hygiene Standards will be adhered to at all times.
Fingernails will be no longer than ¼ inch from the tip of the finger, false nails are not permissible, and fingernail polish (if worn) will be acrylic with no chips or scratches and no inclusions in the polish.
Perfumes or cologne, or other smells which could impact patients with respiratory ailments, will not be worn in excess.
Appropriate personal protective equipment (PPE) will be worn as appropriate to job roles and duties performed
The use of personal electronic devices is prohibited while on post/patrol except in designated areas specified by client policy
On a regular basis this position will be required to:
Routinely change work areas on client property via foot or vehicle during all environmental conditions.
Routinely change work locations, to different client sites.
Interact with patients, employees, visitors, physicians, and the general public during normal and emotionally charged situations.
Work both independently and in team situations.
Defuse potentially violent situations with verbal or physical skills.
Assist in restraining patients in support of clinical needs.
Work multiple tasks simultaneously when called to.
Conduct group training in-services on short notice.
Work with material which may be hazardous.
Organize and prepare reports for client Administration and state/local governing agencies.
Must have ability to cope well under emergency and stressful situations while making sound decisions and recommendations to physicians, nursing and professional staff relative to issues involving safety and security.
Unavoidable Hazards :
Unavoidable hazards of the position are the regular exposure to patients and visitors with potentially infectious diseases, blood and body fluids. Other hazards include the potential for exposure to smoke, hazardous chemicals, inclement weather and driving conditions, sharp instruments, verbal abuse, and physical violence.
Allied Universal is an Equal Opportunity Employer committed to hiring a diverse workforce. Allied Universal will provide qualified individuals with reasonable accommodations pursuant to the Americans with Disabilities Act and/or any other applicable state or local laws. We are committed to hiring veterans and reservists. Since 2013, we have hired over 25,000 heroes.
Job ID: 2019-347865
Location: United States-Pennsylvania-Pittsburgh
Job Category: Management