Allied Universal Veterans

Account ExecutivePhoenix, AZ

Allied Universal® Janitorial Services is uniquely capable and personally committed to delivering exceptional janitorial services. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time janitorial jobs!

We pride ourselves on fostering a promote from within culture.

Allied Universal® Janitorial Services, an Allied Universal® Company, is hiring a Account Executive. The Account Executive will provide a high level of customer service to the client, responsible for the day-to-day operations of an assigned account, including hiring, training, disciplining, and terminating staff. The Account Executive will also build, improve, and maintain relationships with clients and employees, develop and retain staff, and coordinate needed support services and solve problems to effectively run the account. The Account Executive also performs site inspections to ensure cleanliness and sell additional services as needed.

RESPONSIBILITIES:

  • Supervise the day-to-day janitorial operations of an assigned territory

  • Manage a team of day staff, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development, and support

  • Ensure the client site is provided with high quality security services to protect people and property

  • Build, improve, and maintain effective relationships with both client and employees

  • Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service

  • Ensure all required reporting and contract compliance requirements are met

  • Assure regular communication of issues with Client

  • Handle any escalated security issues or emergency situations appropriately

  • Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing, and hiring quality candidates

  • Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)

  • Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)

  • Manage uniforms, equipment, supplies, and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists

  • Take a proactive role in communicating with the client and meeting his needs; meets with regularly, listen to issues, provides security and technical expertise and solutions; ensure complete customer satisfaction

  • Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers; Training Summary and Training Detail reports) that require interpretation and action for effective business management

  • Daily interaction with the client - answer phone calls, respond to emails, and visit customer sites

  • Perform building inspections to ensure cleanliness, client satisfaction, and adherence to contract specifications

  • Communicate cleaning issues and inspection results to the Operations Managers and follow up on results

  • Sell additional services to existing clients

  • Perform associated administrative work - creation and revision of invoices and ensure that invoices have been paid

QUALIFICATIONS:

  • Must possess one or more of the following:

  • Bachelor’s degree in Business Administration or related field of study

  • Associate’s degree in Business Administration or related field of study with a minimum of two (2) years of project management experience

  • High school diploma or equivalent with a minimum of four (4) years of project management experience

  • Minimum of two (2) years of janitorial service, building/facilities maintenance, or related service industry experience

  • Minimum of two (2) years of customer service or sales experience

  • Experience in hiring, developing, motivating, and retaining quality staff

  • Effective oral and verbal communication skills

  • Ability to develop and grow customer relationships

  • Microsoft Office proficient

  • Ability to work in a team-oriented management environment with the ability to work independently

  • Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis

  • Professional, articulate, and able to use good independent judgment and discretion

PREFERRED QUALIFICATIONS:

  • Ability to speak, read, and write the Spanish language

  • Previous payroll, billing, and scheduling experience

BENEFITS:

  • Medical, dental, vision, basic life, AD&D, and disability insurance

  • Enrollment in our company’s 401(k)plan, subject to eligibility requirements

  • Eight paid holidays annually, five sick days, and four personal days

  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Job ID: 2024-1147459-2

Location: United States-Arizona-Phoenix

Job Category: Sales and Marketing