Embark on a trailblazing career in Security Technology with Allied Universal® Technology Services, a global leader in security technology that’s transforming the security industry. We integrate state-of-the-art technology with physical security to protect our clients and communities, harnessing tools like electronic access control, video surveillance, and alarm monitoring, alongside emergent innovations such as robotics, drones, and augmented technology. As a valued team member, you’ll be part of a diverse and dynamic workforce that thrives on innovation and inclusivity. We offer a wide spectrum of job opportunities for both stability and growth across various roles, including service and installation technicians, engineers, and project managers. At Allied Universal®, we don’t just embrace change; we drive it, creating a culture where diversity fosters innovation and forges caring connections. Join us and help set new benchmarks in the security industry while advancing your career. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.
The Operations Manager manages the overall execution and performance of the field installation staff. Ensures branch goals and objectives are met. Goals and objectives are aligned with the General Manager in terms of supervising employees to ensure schedules are maintained, and projects proceed according to plans, job specifications, and cost estimates. Manage Service delivery and quality control improvements
Essential Functions and Responsibilities:
Provide general supervision of field ops staff
Hiring, recruiting, retention and training need for field ops staff
Builds and maintains an effective operations organization committed to customer and employee satisfaction and profitable growth
Establishes goals and development plans for all direct reports. Evaluates employee performance and works with branch manager on salary management
Supervise performance of field installation / Service staff and respond to escalated issues in field
Communicate with management directives to field staff and ensure compliance (WFS, Safety, etc.)
Coordinate with several departments related to installation projects / Service delivery
Works with operations team for Sales-to-Ops handoff. Receives deliverables for the project prior to scheduling.
Work with Operations & Purchasing team for ordering project
Develops manpower schedules and loading to ensure contract and project compliance
Schedule and oversee service delivery
Manage installation projects for project slippage (>2%) and escalate to GM if the project is going to miss a deadline or affect booked gross margin.
Schedule subcontractors for installation projects
Site Visits to ensure QC of various projects. Ensure conformance to client specifications plus company requirements
Follows up on customer satisfaction issues and drives resolution
Engage company resources to resolve customer issues outside of project scope
Promotes the securing of change orders
Oversees COSC/ COFC form completion
Onsite support & guidance for newer technical staff
Provide project folders to operations team for project close-out process
Provide backup for service department if manpower shortage arises
Be a back-up to the service department for incoming calls & scheduling when need arises
Works with operations team for billing
Serves as safety champion for responsible branch(s). Ensure reports, incidents, workers’ compensation (injury) reports, OSHA logs are funneled to the proper personnel and filing are up-to-date and complete
Knowledge, Skills, and Requirements
High School Degree required, Bachelor’s Degree preferred
5 – 7 years of experience in Engineering or Project Management in the Electronic Security Integration industry
Knowledge of project management techniques and tools
Proficient with MS Office Suite (Excel, Outlook, PowerPoint, Project, SharePoint, and Word)
Excellent verbal and written communication skills
Ability to establish and maintain effective working relationships with both internal and external customers
Must be detail-oriented and organized
Strong analytical decision-making capabilities
Self-motivated with the ability to motivate and influence others
Must be able to manage multiple tasks while meeting strict deadlines
Strong, Planning and Reporting skills
Possess excellent follow-up skills
Ability to travel to job sites as needed (overnight travel may be required)
Associates degree desirable or Bachelor degree preferred.
Experience with any or all of the following preferred: Software House, Lenel, Open Options, AMAG, S2, Bravo, Milestone, Exact and ONSSI
Possession of state specific licensing (i.e. Class D or Alarm Installer etc.) or ability to hold license once in position.
Must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .
Job ID: 2024-1254981
Location: United States-Illinois-Glendale Heights
Job Category: Management