Job Information
Allied Universal Security Operations Manager - Technology Services in Duncan, South Carolina
Allied Universal® Technology Services, one of the largest security systems integrators in the United States, offers comprehensive and integrated technology solutions to help clients mitigate risk and protect people and assets. Allied Universal® Technology Services all-inclusive service approach offers intelligent and seamless technology solutions from electronic access control, video surveillance, fire/life safety, alarm monitoring, emergency communications, technological threat management and response, and other smart tech innovative solutions, including a broad array of hosted /managed services via the company’s Monitoring and Response Center (MaRC), and the Global Security Operating Center.
We are in a growth mode and continue to hire talented Installation and Service Technicians, Monitoring Agents, Coordinators, Project Managers, Engineers, Architects, Branch Leadership and Sales Professionals. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! Start your phenomenal career with Allied Universal® Technology Services today!
The Operations Manager manages the overall execution and performance of the field installation staff. Ensures branch goals and objectives are met. Goals and objectives are aligned with the General Manager in terms of supervising employees to ensure schedules are maintained, and projects proceed according to plans, job specifications, and cost estimates. Manage Service delivery and quality control improvements
Essential Functions and Responsibilities:
Provide general supervision of field ops staff
Hiring, recruiting, retention and training need for field ops staff
Builds and maintains an effective operations organization committed to customer and employee satisfaction and profitable growth
Establishes goals and development plans for all direct reports. Evaluates employee performance and works with branch manager on salary management
Supervise performance of field installation / Service staff and respond to escalated issues in field
Communicate with management directives to field staff and ensure compliance (WFS, Safety, etc.)
Coordinate with several departments related to installation projects / Service delivery
Works with operations team for Sales-to-Ops handoff. Receives deliverables for the project prior to scheduling.
Work with Operations & Purchasing team for ordering project
Develops manpower schedules and loading to ensure contract and project compliance
Schedule and oversee service delivery
Manage installation projects for project slippage (>2%) and escalate to GM if the project is going to miss a deadline or affect booked gross margin.
Schedule subcontractors for installation projects
Site Visits to ensure QC of various projects. Ensure conformance to client specifications plus company requirements
Follows up on customer satisfaction issues and drives resolution
Engage company resources to resolve customer issues outside of project scope
Promotes the securing of change orders
Oversees COSC/ COFC form completion
Onsite support & guidance for newer technical staff
Provide project folders to operations team for project close-out process
Provide backup for service department if manpower shortage arises
Be a back-up to the service department for incoming calls & scheduling when need arises
Works with operations team for billing
Serves as safety champion for responsible branch(s). Ensure reports, incidents, workers’ compensation (injury) reports, OSHA logs are funneled to the proper personnel and filing are up-to-date and complete
Knowledge, Skills, and Requirements
High School Degree required, Bachelor’s Degree preferred
5 – 7 years of experience in Engineering or Project Management in the Electronic Security Integration industry
Knowledge of project management techniques and tools
Proficient with MS Office Suite (Excel, Outlook, PowerPoint, Project, SharePoint, and Word)
Excellent verbal and written communication skills
Ability to establish and maintain effective working relationships with both internal and external customers
Must be detail-oriented and organized
Strong analytical decision-making capabilities
Self-motivated with the ability to motivate and influence others
Must be able to manage multiple tasks while meeting strict deadlines
Strong, Planning and Reporting skills
Possess excellent follow-up skills
Ability to travel to job sites as needed (overnight travel may be required)
Associates degree desirable or Bachelor degree preferred.
Experience with any or all of the following preferred: Software House, Lenel, Open Options, AMAG, S2, Bravo, Milestone, Exact and ONSSI
Possession of state specific licensing (i.e. Class D or Alarm Installer etc.) or ability to hold license once in position.
Possession of valid state issued driver’s license
Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 200,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com .
We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.
Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 200,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com .
We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.
Job ID: 2020-467980
Location: United States-South Carolina-Duncan
Job Category: Technology Services