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Allied Universal® is hiring a Collections Specialist. This Collections Specialist will manage 35–40 accounts weekly, resolving payment issues through proactive outreach and detailed account reconciliation. The Collections Specialist is skilled in identifying discrepancies, analyzing payment trends, and collaborating cross-functionally to escalate disputes and improve processes. This role will communicate effectively to maintain customer relationships and regularly share insights with leadership.
RESPONSIBILITIES:
Contact customers via phone and email, to collect outstanding payments
Monitor aging reports and follow up on delinquent accounts
Research and resolve billing discrepancies or customer disputes
Maintain accurate records of all collection activities in the system
Collaborate with internal departments to resolve account issues
Identify and work with leadership to reduce risk daily by status reporting, escalations and reporting of key word indicators
Prepare and submit regular reports on collection activity and accounts status as requested
Recommend accounts if necessary
Ensure compliance with federal, state, and company collection policies and procedures
QUALIFICATIONS (MUST HAVE):
Must possess one of the following:
Bachelor's degree in finance, accounting, or a related field
Associate’s degree in finance, accounting, or a related field with four (4) years of commercial collection or accounts receivable experience
High School diploma or equivalent with six (6) years of commercial collection or accounts receivable experience
Minimum of two (2) years of commercial collection or accounts receivable experience
Excellent organizational and time management skills
Strong oral and written interpersonal communication skills
Proficiency in Microsoft Office (especially Excel)
Ability to maintain sensitive financial information with utmost discretion
Ability to work independently adapt to change
PREFERRED QUALIFICATIONS (NICE TO HAVE):
Collections experience in a management role
Experience working in a high-volume, complex billing environment
Experience with accounting software (e.g., QuickBooks, SAP By Design)
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Job ID: 2025-1400158
Location: United States-Texas-Dallas
Job Category: Accounting and Finance